Returns and Exchanges

 

We will gladly accept returns/exchanges on any items (except on sale items) that are in their original condition (unworn, unwashed and with swing tags attached). 

If you would like to return/exchange your item, please contact us at returns@sheriemuijs.com within 7 days of receiving your order with the following information.

1. A brief explanation for your return/exchange. For an exchange, we will check if the item you requested is in stock. If not, you may choose to return the item.

2. For returns, carefully wrap the item you are returning in a securely sealed package to the address below. 

Sherie Muijs
6a Kirk Street
Arch Hill
Auckland 1021
New Zealand

3. All international returns must be delivered by a major air delivery service with tracking capabilities. Please email tracking number to returns@sheriemuijs.com.

4. Upon acceptance of the item for exchange, the new item will be shipped when available. The new item will be shipped with a second shipping rate, charged via a new invoice. You will then receive an email confirming your exchange and a tracking number. Please retain this number for your records.

5. Upon acceptance of the item for return, we will process your refund in 7 business days, at which time you will receive an email to confirm.

Items purchased on Pre-Order are charged the total amount in full and will be shipped within the expected delivery dates provided and once your item is ready. Customers will be notified when their order is ready and has been dispatched. Should your pre-order not arrive within the expected delivery dates provided, an online store credit or full refund may be requested. All other terms for returns and exchanges apply.